DILIP MOHAPATRA

This document emphasizes how obligations are managed in the Cognitive View platform. Before starting, let us first understand what obligation means in a company. Obligation means committing oneself...

This is a document regarding how policies are managed in the Cognitive View platform.  To start with, first, let's learn what is a company policy. Company policies are guidelines that help employer...

On this page, find all the listed policies and events.  Here, all policies and events are classed under Policy Registry and Event Registry, where you may view and observe them all. The plethora of ...

Event analytics is the segment in the dashboard of the Cognitive view app where we analyse the calls between agents and customers. Each call or script is known as an Event. Events and the reviewer...

With Compliance Non-Adherence you can know about the behavior of each Agent and whether or not they follow the compliance and rules.  What to look for?  Legal obligations: As per regulations, cont...

Knowing about your customer and their concerns, you can improve customer satisfaction and retention rate.  What to expect?  We take you through the concerns raised in various calls, like how many ...

Users make a complaint when they are not satisfied with the service provided by the particular company they are dealing with. There is a proper channel where they raise their complaints. Initially...

Customer Complaints tells you about unresolved concerns from the first call that gets converted into a complaint under a category. This helps to recognize the gaps between voiced concerns and unre...

Color code refers to designing different modules with different colors for a better visual representation. Using color code not only makes the interface look visually attractive but also makes the...

A policy can be defined as laws, rules, regulations, or a procedure that every company has adhered to. A policy can be of two types - Regulatory policy- The policy that is imposed by the governmen...