FAQ

📊 KPI & KRI

• What is KPI?
• What is KRI?

📄 Breach

• What is a breach?

🖋 Policy

• What is a policy?
• What are the steps to create a policy?

🎉 Event

• What is Event Analytics?
• What is an Event?
• What are the steps to search an event in Event Registry?
• What is the difference between an event registry and event analytics?

🤝 Trusted AI

• What is the aim of Trusted AI?
• What does Trusted AI promise?
• What does Trusted AI offer?

📝 General Topics

• What is color code & why are they used?
• What benefits can Cognitive View platform provide me?
• When can we check the Confidence Score?
• Is Trusted AI a smart approach to deliver analytics?

📋 Policy Management

• What is Policy Registry?

🗣 Agent Behavior

• What is Agent-wise Analytics?
• What does Cognitive View Workforce Monitoring software provide?

👥 Customer Concerns & Complaints

• What are User Complaints?
• What are Customer Complaints?
• Why are Customer Concerns important?
• What is Compliance Non-Adherence?

🚫 Misconduct

• What is Misconduct list?

📈 Performance Metrics

• What is Feedback?
• What is Departmental Analytics?
• What is Event Registry?
• What is Confidence Score?
• How can Departments compare performances?
• How can agents compare performances?

🔧 Platform settings

• What is Agent Analytics?
• What is Registry?
• What is Compliance?
• What do you mean by an obligation?
• What is a policy & why is it essential?
• Where can I find vendors & third-party applications?

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