What is the actual definition of Cognitive View?
- The Cognitive View is the creativity focus on the intellectual structures and processes that lead to insights, solutions, and ideas that are original and useful.
- These describe creative thinking and problem-solving in terms of "Divergent thinking, Analogical thinking, Meta-cognition (especially strategy), Lateral thinking, Associative thinking", or simply as a special kind of information organisation and reorganisation.
Cognitive View - The Platform
- Cognitive View platform is an Advanced AI-based analytics that generates deep understanding from the Customer Communication data including Call-Center, Chat-bot and identifies risk in real-time and automates the compliance process in accordance with regulations.
- It is an innovative REG-TECH platform that automates Regulatory Obligations.
- This relates to the actual definition as this Cognitive View Platform does its creative thinking and does solve the real-time problems to maintain Regulatory Technology according to the Laws and Regulations.
But, what is Reg-Tech?
- Regulatory Technology, in short Reg-Tech, is a new technology that uses information technology to enhance regulatory processes.
- The objective of Reg-Tech is to enhance transparency as well as consistency and to standardize regulatory processes, to deliver sound interpretations of Ambiguous Regulations and thus to provide higher levels of quality at lower cost.
Reg-Tech platforms help businesses comply with regulations efficiently and less expensively, and typically fall into these broad categories:
Regulatory (models and oversight)
Know Your Customer (KYC)
Anti Money Laundering (AML)
Motivation behind Cognitive View?
Motive of creating Cognitive View platform is to help the banking and financial services to monitor their regulatory according to law, report out of it, and also how to maintain the Compliance, to provide the best insights so that the organisation will get a conclusion and get the best solutions to improve their current situation and avoid the increase of customer churning, vulnerable customers and also by Complaint Management.
What are the benefits provided to the Client from Cognitive View Platform?
- Wider coverage of analysing Agent-Customer conversations
- Improve Complaint Sales
- Prevent Regulatory fines
- Customer Experience and Sentiments
Conduct Risk Management
- Understand the drivers of the misconduct and mitigate the poor conduct to restore trust, reduce penalties, and remediation cost.
- Understand changing Regulations
- Identify Obligations
- Manage Obligations and Related Controls
- Built-in Regulatory Libraries
Compliance & Quality Monitoring
- Quality of the product and its services that delivers intended performance, meets the regulatory requirements and can be tested to ensure the business activities comply with certain standards.
- Communication surveillance for all customer communication channels.
- Quality Control to identify knowledge gap & training need.
- Evaluation of Sales Effectiveness.
- Automated call scoring for performance measurement.
- Obligation management and end to end view compliance status.
- Regulatory compliance adherence.
Customer Experience Analytics
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(For more details please visit Cognitive View Platform)