- Event analytics is the segment in the dashboard of the Cognitive view app where we analyse the calls between agents and customers. Each call or script is known as an Event.
- Events and the reviewer are the core components of Event Analytics.
- For testing purposes, we manually upload a call and analyze it. Through its various segments.
- The dashboard informs us of all the information about the call transcription regulatory policy whether passed or failed conduct risk if conduct risk has happened.
- This gives an overall assessment an agent behavior and helps the company to monitor them.
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