Trusted AI & Registry

With Trusted AI, we offer our clients transparency regarding our various modules. Our tool gives you a professional and reliable score for how confident we are with our AI-based predictions.

Our AI promises to uncover valuable insights that will help your organization. This will help you do better decision-making by your team members.

 

Get off to a smart approach with Trusted AI

When data size is huge, amounting to thousands of files a day, any automated tool to capture data and provide analytics simultaneously is nearly impossible. Cognitive View brings you Trusted AI, an intelligent system that augments the process by giving its own inputs in the analysis part and then showing the relevant results in the output screen. So quick decision making by the authority is possible

 

What’s the promise? 

We are an AI-powered platform that makes predictions using a Machine Learning model. With Trusted AI, you will be able to determine the degree of certainty of every forecast or score.

The aim is to give our client an idea about the accuracy of the results based on the Confidence Score of each module. A Confidence Score supports every forecast. 

 

What is the Confidence Score?

Confidence Score gives the evaluation metric for the Cognitive View platform. If you want to see how accurate the prediction is, look at the confidence score for each module.

The higher the score, the more confident you can be in the prediction's correctness.

The confidence score of the model depends on the trained data. If a certain breach of data or policy happens or the confidence score exceeds the threshold value, then the registered customers will be alerted with a notification.

 

What to expect

Get weekly or monthly insights

You can check the average confidence score based on a week or month time period that you choose:

a)Confidence score weekly

b)Confidence score monthly

 

How do I benefit?

We leverage Artificial Intelligence to provide deeper insights into the processes and outcomes of your business. Here are the benefits that you have from the Cognitive View platform. 

• Gee confidence in our predictions at a glance with a Confidence Score for every module. 
• This service evaluates the potential of every module.
• Every data is safe with us.

 

Color code for better visibility

We designed the modules with different colors for a better visual representation to make the modules distinct and easy to view. Click on each color to get an exact score for that duration.  

 

Registry 

Here, you will find the platform’s events and policies. 

All policies and events are classed under Policy Registry and Event Registry, where you may view and observe them all. The plethora of information will help you decide and take any necessary action where required. 

Let’s start with Policy Registry

 

A) Policy Registry

Get all activated policies in one place.

Here, you can check which policies are registered or monitored for the user. It also shows the events involved in a policy.

You will find all the activated policies for your organization on this page. Your team can search for each Policy, using a time frame or a policy name, as shown below. This page allows you to view which policies failed and take an informed decision

In our platform, Policy can be any regulated process or procedure that acts as a road map for the daily operations of an organization. 

 

What to expect?

Under Policy Registry, you will find all relevant details associated with each monitored Policy as shared below:

• Events involved in a policy
• Issues detected 
• The risk level for a policy over a time frame (High/Medium/Low) 

 

Take a look at the Events

Click on the Event section and have detailed knowledge about which events are involved.

Events can be anything such as calls, voice, or transcripts.

Take a deeper look into a particular Event; click on the symbol under Introspect Event for a specific product, and you will be directed to the Event Analytics page. 

 

Take a look at the Issues

Click on the Issues, and a page will pop out with detailed information about each Issue:

• Indicator
• Detected policies
• Issue type
• Issue date
• Introspect

Find more about each event in the Event Analytics section.

 

B) Event Registry

Find all of the events in one location.

Let’s walk you through this section which contains all of the events and their related data.

It is a reporting page for incidents and breaches that lists all events handled for the user and allows them to view text, audio, and video events. You can search and explore these events using various filters.

 

What is an Event?

In our platform, an Event is any activity that takes place and is analyzed by Cognitive View. This includes any call, video, task, or script uploaded for analysis. 

 

What can I see?

On the Event Registry page, you will see all kinds of events that run in your organization. 

For every Event, you can find the following details:

 

List of information on the Left 

• Event ID in Cognitive View 
• Control in PDF format
• Product 
• Process
• Agent Name
• Status of the first call resolution (Pass/Fail) 

 

List of information on the Right 

• Top Keywords 
• Right top corner sign shows the voice, whether text or video 
• From the Menu, you get the Tone Report to know the tone for each sentence. 
• From the Stat symbol, get the Score Card based on Compliance. 
• From the document symbol, get the Policy Report with the Policy name, risk score, and risk rating.
• From the Home symbol, you get the Service Obligation.
• From the Hammer symbol, you get the Legal Obligation. 

 

To get a detailed view, click the Arrow symbol, and you will be directed to the Event Analytics page, where you can see the entire transcript and listen to the conversation to understand the voice during a call. 

** By default, we kept a time range; you can change it according to your purpose. 

 

Step-by-step instructions to search events

 

Filter with a Keyword 

 

The below scenarios will help you understand.

 

Scenario 1: Suppose you want to look for Events where a complaint is mentioned: 

• Write “complaint” at Search Event and click Search
• All Events with the Keyword, “complaint” will appear as shown in the screenshot below. 

 

Scenario 2: Suppose you want to look for Events where “dog” is mentioned.

• Write “dog” at Search Event and click Search
• All Events with the Keyword, “dog” will appear as shown in the screenshot below.

Using this feature, enter any Keyword and search to find all the Events in one location. 

 

Reset to change search criteria 

• Next, you can filter using Product specification, or Process-based, or Control.

More functionalities

You can hide or make the filters visible.

To get into more details, you can filter with the following:

 

Customer experience

• To understand the tone of conversation, sentiments, and call resolution status. 

 

Concerns and Complaints

• To get an idea about what specifically was told raised a concern. 

If any doubt, feel free to take our Support assistance.

 

Enjoy exploring the Cognitive View platform!