Conduct Risk Process

Welcome to Cognitive View! 

In this article, we walk you through Conduct Risk and how you can create a risk map and gain insights from the analytics. 

At Cognitive view, we do compliance monitoring and conduct risk to help your organization. 

Conduct Risk at a glance 

Understand the type of business risks that potential misconduct of employees can bring to your organization and how our solution can help you. 

It covers everything from employee behavior to customer complaints, what rules are violated, and how that can impact your reputation in the market. 

Cognitive View uses a distinct technique to define Conduct Risk, which is used to find the core factors that cause the risk. We offer a ready-to-use conduct risk template that you can configure or customize according to your needs. 

With our solution, you can do risk-based scoring and analysis of calls, detect errors, breaches, and issues, and give each score out of 100 to define risk. This is done to make you understand how critical risk is. The higher the risk score, the higher the risk for the company, and the more they have to look into that specific area.

Conduct Risk is divided into two elements:

• Conduct risk analytics
• Conduct risk mapping - Create Risk Mapping

After doing your conduct risk mapping, you can do your conduct risk analytics. So, let’s start with risk mapping first.

Conduct Risk mapping  - Create Risk Mapping

To help you focus on the most dangerous risk areas, we formulate a conduct risk map.  

This feature enables you to define and add your risks to the system, giving you the freedom to identify crucial risk indicators that may change depending on the product or service that you offer.

We provide a few classified conduct risk mappings for assistance, but you can also create tailored mapping strategies according to company needs. With this, you can create a policies pool and keep track of employee behaviors and other aspects accordingly.

You have to build a map, select the products to be mapped, set the category, and then create a series of policies inside that category. Later, you may pick a policy, make a map, and study analytics to get an accurate measure. 

The system has a preset threshold that users can modify. For example, to help you evaluate the lowest to the maximum range, it is scaled from 0 to 100, where 0 represents the least amount of risk and 100 represents the maximum risk. You may also tweak the threshold based on your needs. 

Depending on the altered threshold, the category will perform or be evaluated in Conduct Risk analytics.

To achieve a more accurate event risk assessment, you can add risk factors based on tonalities or words.

Conduct risk analytics

This section enables a graphical and visual representation of the risks that have been recorded using the platform's risk definition module. With this page, you can choose one or more conduct risk categories for risk analysis and set a date parameter to understand the risks.

You will see a heat map with three colors based on the conduct risk mapping you developed or specified categories; where green denotes the least degree of risk, yellow denotes a medium level of danger, and red suggests the highest risk of threat.

Analytics allows you to undertake risk assessments and identify the areas you must look for violations of any rules or behavioral code to help determine how a particular category performs within a pool of policies.

What is the color gradation/coding?

This helps you directly see the colored zone as you have specified while mapping.

Suppose you are looking for Pet Insurance, and you find the risk is high for concerns and complaints, it is the area you must supervise.

Click on the colored zone to get detailed information about which policy is failing and the associated risks.

With each policy, you get a risk score to understand what makes them score low. You have to click on the Event menu and filter the selected categories to see the details as required. 

You can visit the previous page by selecting from the drop-down the period that you want to analyze for risk scores, and learn the area at risk and no risks.

For further assistance, you can connect with our team.