How can agents compare performances? DILIP MOHAPATRA February 07, 2023 12:03 Updated Agents can compare the performances based on the following parameters: Events counted Calls attended Calls resolved Unresolved issues Complaint adherence Misconduct Feedback Related articles What are Customer Complaints? How can Departments compare performances? What is Agent-wise Analytics? Where can I find vendors & third-party applications? Trusted AI & Registry Comments 0 comments Please sign in to leave a comment.
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