What is Agent-wise Analytics?

Agent-wise Analytics will know how an individual agent performs with the pre-decided parameters. 

• You can select single or multiple agents all at once. 

  Parameters to look for: 

  
  
  • Key Risk Indicator (KRI)
  • Key Performance Indicator (KPI)
  • Number of events attended
  • Issues detected
  • Policy violation, Click the policy violation to get insights and cases that couldn't be corrected.