What is Event Registry?

Here you can find all of the events in one location.

This section contains all of the events and their related data.

It is a reporting page for incidents and breaches that lists all events handled for the user and allows them to view text, audio, and video events. You can search and explore these events using various filters.

What is an Event?

In our platform, an Event is any activity that takes place and is analyzed by Cognitive View. This includes any call, video, task, or script uploaded for analysis. 

What can I see?

On the Event Registry page, you will see all kinds of events that run in your organization. 

For every Event, you can find the following details:

List of information on the Left (ss) 

• Event ID in Cognitive View 
• Control in PDF format
• Product 
• Process
• Agent Name
• Status of the first call resolution (Pass/Fail) 

List of information on the Right (ss) 

• Top Keywords 
• Right top corner sign shows the voice, whether text or video 
• From the Menu, you get the Tone Report to know the tone for each sentence. 
• From the Stat symbol, get the Score Card based on Compliance. 
• From the document symbol, get the Policy Report with: Policy name, Risk score, Risk rating 
• From the Home symbol, you get the Service Obligation.
• From the Hammer symbol, you get the Legal Obligation. 

To get a detailed view, click the Arrow symbol, and you will be directed to the Event Analytics page, where you can see the entire transcript and listen to the conversation to understand the voice during a call. 

** By default, we kept a time range; you can change it according to your purpose. 

Step-by-step instructions to search events

Filter with a Keyword 

The below scenarios will help you understand.

Scenario 1: Suppose you want to look for Events where the complaint is mentioned: 

• Write “complaint” at Search Event and click Search
• All Events with the Keyword, “complaint” will appear as shown in the screenshot below. 

Scenario 2: Suppose you want to look for Events where “dog” is mentioned.

• Write “dog” at Search Event and click Search
• All Events with the Keyword, “dog” will appear as shown in the screenshot below.

Using this feature, enter any Keyword and search to find all the Events in one location. 

Reset to change search criteria 

• Next, you can filter using Product specification, Process-based, or Control.

   

   

  More functionalities

  
  

  You can hide or make the filters visible.

  To get into more details, you can filter with the following:

  
  

  a)Customer experience

  
  
  • To understand the tone of conversation, sentiments, and call resolution status. 
  
  

  b)Concerns and Complaints

  
  
  • To get an idea about what specifically was told raised a concern. 
  
  

  Workforce Management 

  
  

  a)Conduct Risk

  
  
  • To see the risk score for every event. 
  
  

  b)Compliance

  
  

  Click the above-listed filters, and you see specific details appearing on the right-hand side of the page. 

   

  
  
  

  Enjoy exploring the Cognitive View platform!