Policy Management Process

This is a document regarding how policies are managed in the Cognitive View platform. 

To start with, first, let's learn what is a company policy.

Company policies are guidelines that help employers deal with the health, safety, and accountability of employees, as well as their interactions with customers or clients. Business policies can also be used as a guideline for federal or state regulatory requirements, legal issues, and other situations that can lead to severe consequences for employees.

Now, why do companies need to adopt policies?

Policies and procedures are an essential part of any organization. Together, policies and procedures provide a roadmap for day-to-day operations. They ensure compliance with laws and regulations, give guidance for decision-making, and streamline internal processes.

However, policies and procedures won’t do your organization any good if your employees don’t follow them.

Employees don’t always like the idea of having to follow the rules. But policy implementation is not just a matter of arbitrarily forcing employees to do things they don’t want to do.

Following policies and procedures are good for employees and your organization as a whole.

Coming back to how Cognitive View manages policies?

Since Cognitive View is a regulatory platform, it has to monitor how policies are implemented in any company. Company policies are implemented to create the norms of conduct inside a company, defining duties. Corporate policy management aims to preserve the interest of both employee and employer.

Policy management ensures uniformity in employee behavior norms, making it essential for efficient company compliance. Furthermore, policy management is becoming increasingly vital in today's company landscape.

Let us now highlight how we can implement policy management in our platform.

We bring you an intuitive, easy-to-use solution that automates the best practices for managing policies and procedures. Policy management is a simplified and effective method for generating, reviewing, and enforcing policies regularly and uniformly throughout an organization.

With Cognitive View software, you get numerous ready-to-use templates and a chance to customize your policies that suit your company or organization.

Cognitive View provides 2 options to start with:

1) Create Policy: with this, you can customize existing policies or create new ones

2) Manage Policy: with this, you can manage the already existing policies. Here, you will find about 120 ready-to-use policy templates to choose from. 

At Cognitive View, we've worked and researched in various areas, including compliance, complaints, misbehavior, abuse, and consumer vulnerability. As a result, we came up with several policies to help your business. You can find here all of the policies you've subscribed to or purchased from us.

Cognitive View provides you with the option to review the details so that you can customize the existing policies.

We have 2 categories of policies - monitored or activated policies.

To help you understand, let's take the example of anti-hawking provisions. When you place a call shift on the Cognitive View platform or process that for you, we'll consider the ones in either of the two states, monitor or activate. If we'll not monitor or look into the policies in any other state. Suppose you want to pause an ongoing policy; you have to tap on it and click deactivate. You may activate it again after a month or two.

What if the Policy is not in a monitored status? 

Suppose your Policy is not in the monitored state; you can click on the tab, and a box of information will open up. If you want to see more details, click view details at the bottom; you can systematically see more details.

If you don't want a policy, you can retire the Policy.

If you want a similar kind of Policy, you can clone it by clicking the Clone Policy tab, and this will take you back to the same page of Policy Creation.

Or else, if you want to create a policy from scratch, you can click create policy tab and create a new policy according to your specifications.

Create Policy

If you want to create your policies, reading this will help you start working on them from scratch.

There are three steps to follow:

• Drafting a policy
• Control objective
• Activate

1) Drafting a policy

Go to the Create Policy page and start drafting your policy. You can name it and put details like the purpose, components, and scope.

2) Control objective

Compliance managers catalog control objectives and create controls based on those objectives. 

Although control objectives might span several references from various authoritative sources, they only pertain to a single policy. 

They may be divided into classification, category, and type.

You can name a control objective and select indicators from below:

1. Custom indicator
2. System indicator

3) Activate

After drafting the policy & creating controls, you can now activate the policy.

What if my policies fail?

For this, we provided the Identify Risk tab. From here, we learn how the Policy is working for you. For example, whether it failed, and if yes, then how many times. Based on the count, you can understand whether the Policy was critical or valuable for you.

Done with this!

If you have more queries, feel free to contact us at Cognitive View.